Voice and IVR
Inbound and outbound calls in the browser, a drag-and-drop IVR builder, and an Arabic voicebot that hands over to an agent with the full context.
Built in Saudi Arabia · Arabic-first
Every customer conversation, in one cloud contact center.
Calls, WhatsApp, SMS and web chat reach the right agent — with quality, workforce management and AI built in, in Arabic and English.
- Arabic voicebot and visual IVR builder
- Nafath and Yakeen caller verification
- Priced per agent, in SAR
Customer care queue
4
waiting
0:42
longest wait
92%
Service level
12
agents ready
On a call
03:12
Returning customer · VIP
Verified by Nafath
Can I change my delivery address?
Web chat
Thank you, that solved it!
AI summary
Customer asked to move a delivery to Thursday; new slot confirmed and SMS sent.
One inbox for every channel your customers use
- Voice
- SMS
- Web chat
One platform
Everything a modern contact center runs on
Start with voice and add channels, quality, workforce management and AI when you need them — on the same platform, with the same data.
Smart routing
Match each caller to the agent with the right skills and language, give VIPs priority, and let customers keep their place with a callback.
Omnichannel
WhatsApp, SMS, email and web chat land in the same agent desktop as calls, with the customer’s history beside them.
Quality, on every transcribed call
Scorecards, recordings and AI auto-QA with evidence quotes — and human review where the AI is unsure.
Workforce management
Forecasts, automatic schedules that respect Ramadan hours and rest rules, real-time adherence and agent self-service.
Live analytics
Wallboards, service-level targets with escalation, CSAT and NPS after calls and chats, and scheduled reports.
Built for Saudi Arabia
Made for how business works in the Kingdom
Arabic is not a translation layer here. The platform was designed around Saudi customers, Saudi regulation and Saudi teams.
Arabic-first
Arabic voicebot and announcements, search that finds a name however it is spelled, and Hijri dates where you want them.
Nafath and Yakeen
Verify who is calling, from a security question up to a Nafath push, with consent recorded for every check.
Saudization
Track the call-center rule and your Nitaqat position, with projections for next year.
ZATCA e-invoicing
Phase 2 invoices — signed, with QR codes, cleared and reported — from the same platform that bills your customers.
PDPL tools
Data-subject requests with statutory deadlines, retention policies and legal holds, built in.
Card payments by phone
Customers key in card numbers; the recording pauses and the agent never hears the digits.
AI that works for your agents
Every call, understood
Connect your speech and AI provider, and every recorded call becomes a transcript, a summary and a quality score — in Arabic and English.
- Transcripts with personal data masked before they are stored
- Call summaries that prefill wrap-up notes and the CRM timeline
- Sentiment and escalation signals for supervisors
- Auto-QA against your own scorecard, with quotes as evidence
For agents and supervisors
A desktop agents can work in all day
The softphone, the customer’s history, the knowledge base and call scripts sit on one page that never reloads during a shift. Supervisors see every queue live and can listen in, whisper or step in.
- Screen pop with the CRM record before the agent says hello
- Keyboard shortcuts and knowledge-base suggestions from the conversation
- Live wallboards with service-level timers
Open by design
Connect it to everything you already use
A documented REST API, signed webhooks, an OpenAPI 3.1 specification and a CTI embed for your own CRM.
Security and resilience you can explain to your auditors
- Single sign-on with SAML or OIDC, SCIM provisioning and multi-factor sign-in
- Recordings encrypted at rest with per-tenant keys, and audited access to personal data
- High-availability telephony nodes and tested disaster-recovery drills
Simple pricing, per agent, in SAR
Start with voice from SAR 149 per agent a month. Add channels, workforce management and AI as you grow.
Resources
Ideas for better customer conversations
· 3 min read
Designing an Arabic IVR that callers actually finish
Practical rules for phone menus in Arabic and English — fewer options, the action before the number, an easy way to an agent, and numbers to tell you whether it works.
· 3 min read
Service level, waiting time and abandonment: the contact center numbers that matter
Six measures that tell you how your contact center is really doing — what each one means, how to read it, and the traps to avoid.
· 3 min read
Promotional calls in Saudi Arabia: hours, consent and do-not-call
What the Communications, Space and Technology Commission's spam rules mean for an outbound campaign — and how to build them into your dialler instead of a policy document.
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
