Voice and IVR
Browser calling, a visual IVR builder and an Arabic voicebot
Government
Public service that answers in the citizen’s language
Citizens and residents expect to be served in Arabic, on the channel they prefer, and to be recognised. The platform is built around exactly that.
What teams in this sector need
Arabic first
Arabic voicebot and announcements, and search that finds a name however it was spelled.
Identity you can trust
Nafath and Yakeen verification, once connected to your Elm account.
Service levels you can report
Targets per channel with escalation, satisfaction surveys and scheduled reports.
Government agencies have specific hosting and certification requirements. Talk to us and we will go through them with you.
The parts of the platform that matter most
Omnichannel
WhatsApp, SMS, email and web chat beside your calls
Analytics and reporting
Wallboards, service levels, CSAT and reports
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
