Security and trust
Your customers trust you with their data. We take that seriously.
Security is part of how the platform is built, not a layer on top. Here is what protects your calls, your recordings and your customers’ personal data.
Identity and access
- Multi-factor sign-in, required for everyone who runs the platform
- Single sign-on with SAML or OpenID Connect, and SCIM to create and remove users from your directory
- IP allowlists and session policies per organisation
- Roles and permissions down to individual screens and actions
Protecting data
- Recordings encrypted at rest with AES-256-GCM and a key for each organisation
- Personal data masked in transcripts before they are stored
- Recording links that are signed and expire
- Every organisation’s data kept apart, and every export of personal data audited
Payments over the phone
- Customers key in card details on the keypad; the agent never hears the digits
- Recording pauses automatically while card details are entered
- Card data goes to the payment gateway, never to the agent’s screen
Resilience
- Telephony nodes that can be drained for maintenance without dropping calls
- Recordings queued safely if storage is briefly unavailable
- Calls lost to a failure turned into callback tasks
- Disaster-recovery drills that restore and check the data, run on a schedule
Safe integrations
- Webhooks signed with a timestamp, so your systems can trust what they receive
- Outbound requests checked so they cannot be pointed at internal networks
- API tokens with only the abilities they need
Privacy
- Tools for data-subject requests under the Personal Data Protection Law
- Retention policies and legal holds you control
- Consent recorded for identity checks, surveys and promotional calls
Where is our data hosted?
Ask us. We will tell you exactly where your data is stored and processed, and which providers are involved, before you sign.
Found a security issue?
Please tell us privately and give us a reasonable time to fix it before making it public. Write to us through the contact page and mark it “Security”.
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
