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Noorixa
King Fahad National Library and Al Faisaliah Tower in Riyadh on a clear day

Built for Saudi Arabia

Made for how business works in the Kingdom

Most contact center software is built elsewhere and translated. This platform was designed around Saudi customers, Saudi regulation and Saudi teams from the first line.

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Arabic first — not translated

Every screen, message and report works in Arabic and English, right to left where it should be.

  • An Arabic voicebot and announcements recorded or generated in Arabic
  • Search that finds أحمد when someone types احمد — spelling variations are normalised
  • Four-part Arabic names stored properly on contacts
  • Hijri dates alongside Gregorian where you want them

Nafath and Yakeen caller verification

Verify callers at the level each queue requires — from a security question to a Nafath push with a number on the agent’s screen.

  • Tiers from security questions and SMS codes to Yakeen and Nafath
  • Consent asked and recorded before every lookup
  • An append-only verification log, with national IDs encrypted
  • Works once the platform is connected to your Elm account

Saudization, tracked

Call-center work in the Kingdom must be done by Saudi nationals. The platform helps you see where you stand.

  • The call-center rule checked against who actually takes calls
  • Your Nitaqat position, with a projection for next year
  • A worklist you can take to Qiwa
  • A daily check that tells you before it becomes a problem

ZATCA e-invoicing, Phase 2

Invoices from the same platform that runs your contact center, built to ZATCA’s Phase 2 requirements.

  • Standard and simplified invoices, credit and debit notes in UBL 2.1
  • Cryptographic signatures and QR codes
  • Clearance before standard invoices are sent, and reporting within 24 hours

Personal Data Protection Law tools

Tools to answer data-subject requests on time and keep only what you need.

  • Data-subject requests with statutory deadlines, from staff or a public request page
  • Discovery across the platform, an encrypted export and audited downloads
  • Retention policies with dry runs, and legal holds

Calling rules, built in

Outbound campaigns check Saudi calling rules before a number is dialled.

  • Your do-not-call list honoured for marketing or for every call
  • Recorded consent required for promotional calls
  • Promotional calls blocked during prohibited hours, with Ramadan hours applied

Card payments over the phone

Customers key in their card on the phone keypad. The recording pauses, the agent hears nothing, and the payment goes straight to the payment gateway.

See it with your own calls

Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.

Start free trial Book a demo