Workforce management
Forecasts, schedules and adherence
Analytics and reporting
Know what is happening, as it happens
Live views for supervisors, service-level targets that escalate before they are missed, and reports that arrive without anyone running them.
What you get
Live wallboards
Queues, agents and service levels updating in real time, with timers on every waiting conversation.
Service levels with escalation
Targets per queue and channel, with at-risk and breached states and escalation to the right people.
CSAT and NPS
Surveys after calls and chats — by SMS or WhatsApp link, in the chat, or on the keypad — sampled, and respecting quiet hours and consent.
Scheduled reports
Omnichannel reports exported to CSV or Excel and delivered by email on your schedule.
Works well with
Quality management
Scorecards, monitoring and AI auto-QA
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
