Routing and queues
Skills, language, priority and callbacks
Omnichannel
Every channel, one conversation history
Customers choose how to reach you. Agents answer every channel from the same desktop, with the customer’s full history beside them.
What you get
Answer WhatsApp conversations and start new ones with approved message templates in Arabic and English.
SMS
Two-way SMS through a Saudi messaging provider, from the same inbox.
Email conversations stay threaded, so replies land in the right conversation with its history.
Web chat
Add a chat button to your website with a single script. Customers can share files and rate the conversation at the end.
One customer record
Calls, messages and chats appear on one timeline in the CRM, so nobody asks the customer to repeat themselves.
Reporting by channel
Volumes, response times and service levels for every channel in one omnichannel report.
Works well with
Analytics and reporting
Wallboards, service levels, CSAT and reports
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
