Quality management
Scorecards, monitoring and AI auto-QA
Voice AI
Every call, understood
Connect the speech and AI provider you choose, and every recorded call becomes a transcript, a summary and a quality score — in Arabic and English.
What you get
Transcripts in Arabic and English
Each speaker transcribed separately, with personal data masked before anything is stored.
Summaries
A short summary prefills the agent’s wrap-up notes and lands on the customer’s CRM timeline.
Sentiment and escalation
Supervisors see how conversations are going and which ones need attention.
Auto-QA
Every transcribed call is scored against your scorecard, with evidence quotes and human review where the AI is unsure.
Search what was said
Search transcripts in Arabic, whatever spelling the customer used.
Your data, your choices
Recording pauses and legal holds are respected, usage is metered, and you choose the provider and where it processes data.
Works well with
Voice and IVR
Browser calling, a visual IVR builder and an Arabic voicebot
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
