Omnichannel
WhatsApp, SMS, email and web chat beside your calls
Retail and e-commerce
Every order question answered, on the customer’s channel
Where is my order, can I change the address, how do I return it — answered on WhatsApp, chat or phone, with the order history in front of the agent.
What teams in this sector need
Meet customers on WhatsApp
WhatsApp, SMS and web chat in the same desktop as calls, with one customer history.
Campaigns that respect the rules
Do-not-call lists, recorded consent for promotional calls and prohibited hours checked before dialling.
Know how you are doing
CSAT and NPS after calls and chats, by channel, every day.
The parts of the platform that matter most
Outbound campaigns
Preview, progressive and predictive dialling
Analytics and reporting
Wallboards, service levels, CSAT and reports
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
