Analytics and reporting
Wallboards, service levels, CSAT and reports
Workforce management
The right number of agents, at the right time
Forecast demand, build fair schedules automatically and react during the day — with rules written for how Saudi contact centers actually work.
What you get
Forecasting
Forecast volumes and staffing from your own history, with the accuracy of every forecast measured and published.
Automatic schedules
Generate schedules that respect rest periods, Ramadan hours, skills and fairness — a week for 200 agents in seconds.
Intraday management
Re-forecast during the day and get suggestions for overtime, voluntary time off and breaks.
Real-time adherence
Get alerted when agents drift from their schedule, while there is still time to act.
Agent self-service
Agents request time off and swap shifts themselves, within the rules you set.
Bot-aware forecasts
Forecasts account for the conversations your voicebot handles, so you do not overstaff.
Works well with
Routing and queues
Skills, language, priority and callbacks
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
