Routing and queues
Skills, language, priority and callbacks
Voice and IVR
Answer every call the way you would want to be answered
Calls arrive on your own numbers and meet a flow you design in a visual editor — in Arabic or English — before they reach an agent’s softphone in the browser.
What you get
Visual IVR builder
Drag and drop menus, conditions and transfers. Test a flow in the simulator, then publish — published versions never change under a live call.
Arabic voicebot
Callers say what they need. The voicebot understands them through your speech provider and hands over to a queue with the transcript and intent on the agent’s screen.
Softphone in the browser
Agents take and make calls inside the agent desktop. No desk phones, no separate app.
Your numbers, your carriers
Manage SIP trunks and phone numbers in the platform, and point each number at a flow, a queue or an agent.
Opening hours and announcements
Opening hours and holiday closures for each number, and announcements recorded or generated in Arabic and English.
Recording with consent
Calls are recorded with the announcement you choose, and recording pauses automatically while a customer keys in card details.
Works well with
Voice AI
Transcripts, summaries, sentiment and auto-QA
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
