Voice and IVR
Browser calling, a visual IVR builder and an Arabic voicebot
Platform overview
One platform, from the first ring to the last report
Every part of the contact center shares the same customer record, the same queues and the same data — so nothing is copied between systems and nothing is lost between teams.
Follow one conversation through the platform
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1
The customer reaches you
By phone, WhatsApp, SMS, email or web chat. Calls arrive on your own numbers through your SIP trunks.
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2
IVR and voicebot
A flow you design visually greets the caller in Arabic or English, answers simple requests and collects the reason for the call.
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3
Routing
The conversation goes to the best-matched agent by skill and language. VIPs move up the queue; callers can choose a callback and keep their place.
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4
The agent desktop
The agent sees who is calling, their history and verification status before saying hello — with the knowledge base and call script beside them.
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5
After the conversation
The call is transcribed and summarised, scored against your QA scorecard, and the customer receives a satisfaction survey.
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6
Plan and improve
Forecasts and schedules adapt to demand, supervisors watch service levels live, and reports arrive on schedule.
Explore the platform
Each part works on its own and better together.
Routing and queues
Skills, language, priority and callbacks
Omnichannel
WhatsApp, SMS, email and web chat beside your calls
Outbound campaigns
Preview, progressive and predictive dialling
Quality management
Scorecards, monitoring and AI auto-QA
Workforce management
Forecasts, schedules and adherence
Voice AI
Transcripts, summaries, sentiment and auto-QA
Analytics and reporting
Wallboards, service levels, CSAT and reports
Integrations and API
REST API, webhooks, OpenAPI and CTI
Built on a foundation you can trust
Secure by default
Multi-factor sign-in, single sign-on, IP allowlists and audited access to personal data.
Resilient
Telephony nodes that can be drained without dropping calls, and disaster-recovery drills that are run and checked.
Open
A REST API, signed webhooks and an OpenAPI specification, so your own systems stay in the loop.
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
