Voice AI
Transcripts, summaries, sentiment and auto-QA
Quality management
Quality on every conversation, not a sample
Score conversations against your own scorecards, let AI review every transcribed call, and spend your QA team’s time where it matters.
What you get
Scorecards and evaluations
Build scorecards with weighted and critical criteria, evaluate conversations and share the results with agents.
AI auto-QA
Every transcribed call is scored against the active scorecard, with quotes from the conversation as evidence.
Human review where it counts
Low-confidence scores and failed critical criteria go to a reviewer, and an agreement report shows how the AI compares with your team.
Live monitoring
Supervisors listen to a live call, whisper to the agent, or join the conversation.
Call search
Find any call by agent, queue, number or what was said, and play the recording.
Works well with
Analytics and reporting
Wallboards, service levels, CSAT and reports
See it with your own calls
Book a 30-minute demo with our team. We will show you the platform in Arabic and English, set up around your queues.
